Know Before You Go
Resources

Passport Application

Lost or Stolen Passports

US Embassies & Consulates

STEP - Smart Traveler Enrollment Program

REAL ID

CDC

Sherpa (Current travel restrictions by destination)

WHO

TSA Pre-Check

Global Entry

International Drivers license

Reserve Reserve your spot in the airport security line and enjoy peace of mind next time you fly — it’s free! Not available for TSA Pre-check customers. 

Travel Assistance
Resources

US Passports

Flight Delay Info

World Weather

World Time Zones

World Clock

Currency Calculator

Flight Tracker

Seat Guru

Travel Advisories

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How to Handle them Efficiently!

PREPARE

  • Download airline app to your phone
  • Ensure the airline has your contact information when you check-in for your flight
  • Ensure you have travel protection to cover added expenses due to delays or trip interruptions


What Your Travel Advisor Can Do

  • Assist with suggesting alternative flight options
  • Move or update transfers based on updated flight schedules
  • Inform resort or hotel of delays to avoid no show cancellation
  • Find layover hotel if flights delayed until next day


What Your Travel Advisor CAN NOT DO


IMPORTANT: Once you are checked into your flight your reservation is locked. Your travel advisor is unable to change the reservation or reschedule. Only the airline via phone, app, or gate agent can re-accommodate you on a new flight. 


What You Can Do

  • Check your airline app – often the airline will rebook you on next available flight automatically 
  • You may be able to select a new flight on your own using the airline app
  • Airline agents at the airport have the power and tools to get you on the next best available flight to your destination.